Privacy Policy

Orion Optics UK is committed to protecting your privacy. Orion Optics UK uses the information it collects about you to process orders and to provide a more personalised shopping experience. Orion Optics UK may also use it to tell you about changes in its services or about special offers that Orion Optics UK considers you will find valuable. Orion Optics UK does not sell, trade or rent your personal information to others.

Orion Optics UK follows strict security procedures in the processing, storage and disclosure of information which you have given. Waddington Photographic security procedures mean that it may occasionally request proof of identity before it is able to disclose sensitive information to you.

Copyright and Trade Marks

All designs, text, graphics, arrangements displayed on this CD and all software compilations, underlying source code, software and all other materials on this website are owned by or licensed to Orion Optics UK or their content and technology providers. ALL RIGHTS IN THE SAME ARE RESERVED. Permission is granted to electronically copy and to print in hard copy portions of this CD for the sole purpose of placing an order with Orion Optics UK or using this website as a shopping resource. Any other use of the materials on this website (including reproduction for purposes other than those noted above, modification, distribution or republication) without Orion Optics UK prior written consent is strictly prohibited.

Disclaimer

To the fullest extent permitted at law, Orion Optics UK is providing this website and its contents on an “as is” basis and makes (and expressly disclaims all, except fraudulent) representations or warranties of any kind with respect to this website or its contents.Orion Optics UK does not represent or warrant that the information accessible via this website is accurate, complete or current.

General

Failure by Orion Optics UK to enforce any of these terms will not affect its rights to enforce any of these terms at any time in the future. If at any time any of these terms or part of a term are/is found to be invalid or unlawful by any court then such term or part term shall be deemed severed from these terms and the remaining terms shall be deemed valid and subsisting. These terms are subject to change at any time without prior notice to you Orion Optics UK advises you to print and keep safe a copy of these terms.

Supply

We reserve the right to refuse to supply any individual or company. Last updated 19 Dec 2006

Orion Optics UK is the trading name of Orion Optics UK Ltd. Registered in England
Directors: B. Pemberton, G.A. Pemberton, J.J. Pemberton.

Shipping And Handling

Because of the great number of countries we supply equipment to it is difficult to tabulate a formal and strictly correct pricing for shipping costs. In all instances we endeavour to ship goods to you in the most efficient, safe and cost effective way possible. If you feel the shipping costs attributed to your order appears incorrect, please contact us and we will do all possible to consider the pricing for you.

Delivery Schedule

Most stock items are despatched within 2 working days. For telescope or similar large orders, a confirmation from our accounts section will be sent to you advising of an expected despatch date. This is shown at the bottom of your confirmation.

Back Orders

If your item is not in stock, we will back order for you.

Tax Charges

All prices include UK VAT at current rate which applies for all EU orders. For orders outside the EU VAT will be removed on receipt of your order.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

We guarantee your satisfaction. All new products are guaranteed for a period of 12 months from purchase date.

In the case of coating or re-coating customer’s mirrors, we suggest strongly that you insure your mirror(s) as we cannot be responsible for damage to mirror(s) during the coating process. Very occasionally mirrors sustain damage during the coating process and also during the pre-cleaning process of removing old aluminium or similar coatings and, the removal of any holders which may be affixed to the mirror(s) The greatest care is extended to customer’s mirrors but unfortunately, due to several factors, age of glass (substrate), semi etched surface(s) due to atmospheric corrosion, glued on holders for mirrors etc., we cannot guarantee a successful coating or zero damage to the mirror(s) or their holders.Privacy Policy Orion Optics do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

About Us

Orion Optics are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:

Orion Optics UK,
Lymedale Ind Est,
Brymbo Road,
Newcastle under Lyme,
Staffordshire,
ST5 9HX

Phone: +44 (0)1782 614200
Email: sales@orionoptics.co.uk
VAT Reg. No. 482 4512 47

Making A Purchase

Making A Purchase Please read these terms carefully as they are the terms under which the customer (“you”) agrees to use this website and/or purchase the products (“the products”) from Orion Optics UK. No other terms or representations shall form part of these terms unless agreed in writing between and you Orion Optics UK. These terms do not affect your statutory rights.

Ordering

Ordering at Orion Optics UK is fast and secure. To place your order follow the steps indicated on-line.

When ordering on line, the full value of your order will be debited. If you wish us to take a reduced amount we require notification when you place your order.

The appearance of the products on this website is an invitation to you to make an offer for their purchase by placing an order withOrion Optics UK. Orion Optics UK has the right to refuse orders and no contract will subsist between you and Orion Optics UK unless and until Orion Optics UK accepts your order by e-mail. That acceptance will be deemed complete and effectively communicated to you at the time Orion Optics UK sends the e-mail to you (whether or not you receive that e-mail).

The products are subject to availability. If Orion Optics UK does not supply the products to you for any reason,Orion Optics UK will not charge you for these products and will refund any money already paid for the products. However, Orion Optics UK will not be responsible for compensating you for any other losses which you may suffer if Orion Optics UK does not supply the products, unless this is a direct result of our negligence.

Despite the fact that any contract relating to orders placed through this website is concluded over the Internet, we each agree that it has been concluded in the United Kingdom in writing. Any such contract will be interpreted, construed and enforced in all respects in accordance with English law and we each irrevocably submit to the non-exclusive jurisdiction of the English Courts. All carriage prices shown are for U.K mainland delivery only. Carriage charges for overseas, including UK off shore locations, will be calculated and added upon receipt of order, charges depend on weight, size of parcel and delivery location.

Delivery

The ordered products will be dispatched by Orion Optics UK to you within 7 working days of the date you place your order although, because delay is sometimes outside of Orion Optics UK control, time of delivery shall not be of the essence. Orion Optics will do all that it can reasonably can to meet the date given for delivery. However, we cannot be held responsible for delays that are beyond our control. In this case, we will contact you and agree an alternative date.

As such Orion Optics UK shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in the delivery of the products, unless this is a direct result of our negligence. Because many of our products are made to order, delays in shipping beyond an estimated date may occur. We will endeavour to advise you if this period is deemed to be excessive and give you the opportunity to cancel your order and receive a full refund of all monies paid.

Pricing

The prices for the products are as indicated on the website and these prices include applicable sales tax and duty. The cost of any order must be paid by you up-front by a credit or debit card acceptable to Orion Optics UK

Your Right to Cancel & Returns

Due to circumstances beyond our control, prices may have to be altered up or down. We will contact you in this event and advise you of any changes and ask you to confirm the order is acceptable to you. If for this, or any other reason a product is not acceptable, Orion Optics UK must be notified in writing within 14 working days, and the product may be returned for a full refund to your credit/debit card account. We require the product to be returned within 14 working days of the day it was received by you or, received by someone on your behalf. The returned goods must be be in new condition, with all accessories and instruction books as well as original packaging; in other words, exactly as supplied to you by Orion Optics UK. All cancellations, from either distance selling or verbal/written orders, must be made in writing. No cancellation will be accepted by a verbal communication only. This does not affect your statutory rights. Orion Optics UK will not be held liable for the cost of returning any item(s) nor for the loss in transit of any returned item(s). Orion Optics UK reserve the right to charge a 15% restocking fee or order cancellation fee for any goods returned outside of the 14 day working period or, any product which is ordered by a customer and paid for by Orion on the customers behalf to allow the goods to be received into Orion Optics for subsequent shipping/collection by the customer.

When a customer places an order and then, purely because of change of mind decides to cancel the order we of course accept the cancellation. However, if the customer then re-instates the order for the same or very similar products and then cancels yet again, purely through change of heart, we reserve the right to charge a cancellation fee of up to 10% of the order value placed of the last order to cover administration costs within the factory.